Consumer Information

CANCELATION OF SERVICES: 

 If electing to cancel your move with United Express Moving and Storage, written notification must be sent to [email protected] within 72 hours of making payment. Estimates may be canceled penalty free and deposits are fully refundable only if the customer cancels the move in writing within the 72 hour cancelation window. An estimate/order may not be canceled and deposits are not refundable outside the 72 hour window, or after the mover has begun the physical moving services, including but not limited to: packing, loading, storage, transportation to and from the pick-up or delivery address, etc. If reservation deposit is made within 3 Business Days of your pick up date your deposit is non-refundable.  Moving services may not begin until the contract for service (Bill of Lading) is signed by the customer authorizing the mover to begin services. Services may not be canceled after the customer’s property has been loaded on the truck. 

TERMS OF PAYMENTS:

 Upon booking a 20% deposit (plus binding estimate fee) is required to be paid in the form of Electronic payments.  Prior to pickup 50% of the balance is due in the form of cashier`s check, cash, postal money order. At delivery the balance is due prior to unloading in the form of Post Office Money Order or Cash only. The carrier reserves the right to collect up to 70% of balance due prior to the goods leaving the origin state. Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading – Subject to the 110% law, if applicable. All charges are based on carrier`s full tariff rates. If payment is not made then the carrier may place the goods in storage until payment is made; in such case the customer will be responsible for all storage and redelivery fees. 

 

BINDING ESTIMATES:

A binding estimate guarantees that you cannot be required to pay more than the amount on the estimate. However, if you add additional items to your shipment or request additional services, you and your mover may: agree to abide by the original binding estimate, negotiate a new binding estimate or convert the binding estimate into a non-binding estimate. 

LEGITIMATE MOVERS AND BROKERS:

Legitimate movers and brokers are registered with FMCSA to engage in interstate operations involving the interstate transportation of household goods. A legitimate mover explains whether they are a broker or a mover. A household goods broker arranges for the transportation of your shipment but does not provide line-haul transportation. A household goods mover actually transports your shipment.

NON-BINDING ESTIMATES:

A non-binding estimate is intended to provide you with an estimate of the cost of your move. A non-binding estimate is not a guarantee of your final costs, but it should be reasonably accurate. The estimate must indicate that your final charges will be based upon the actual weight of your shipment, the services provided, and the mover’s published tariff.
Therefore, the amount of your mover’s non-binding estimate may be different than the amount you ultimately must pay to receive your shipment. A non-binding estimate must be in writing and clearly describe the shipment and all services provided. Under a nonbinding estimate, the mover cannot require you to pay more than 110 percent of the non-binding estimate at the time of delivery. This does not excuse you from paying all of the charges due on your shipment. The mover will bill you for any remaining charges after 30 days from delivery.

INVENTORY: 

Your mover must prepare an inventory of your shipment. This is usually done at the time the mover loads your shipment. The mover is required to list any damage or unusual wear to any items. The purpose is to make a record of the existence and condition of each item before it is moved. After completing the inventory, both you and the mover must sign each page of the inventory. It is important that before signing you make sure the inventory lists every item in your shipment and that entries regarding the condition of each item are correct. You have the right to note any disagreement. When your shipment is delivered, if an item is missing or damaged, your ability to recover from the mover for any loss or damage may depend on the notations made on this form. The mover will give you a copy of each page of the inventory. Attach the complete inventory to your copy of the bill of lading. It is your receipt for the shipment. At the time your shipment is delivered, it is your responsibility to check the items delivered against the items listed on your inventory. If new damage is discovered, make a record of it on the inventory form. Call the damage to the attention of the mover and request that a record of the damage is made on the mover’s copy of the inventory. After the complete shipment is unloaded, the mover will request that you sign the mover’s copy of the inventory to show that you received the items listed. Do not sign until you have assured yourself that it is accurate and that proper notations have been entered regarding any missing or damaged items. Movers are prohibited from having you sign documents that release the mover from all liability for loss or damage to the shipment in exchange for delivery.

BILL OF LADING:

Your mover is required by law to prepare a bill of lading for your shipment. The bill of lading is the contract between you and the mover for the transportation of your shipment. This document is  issued at least 3 days prior to the pickup date. The information on the bill of lading is required to include all the information and charges associated with the transportation of your shipment. The driver who loads your shipment must give you a copy of the bill of lading before or at the time of loading your shipment. The bill of lading is an important document. Do not lose or misplace your copy. Keep it available until your shipment is delivered, all charges are paid, and all claims, if any, are settled.

RESOLVING DISPUTES WITH YOUR MOVER:

The FMCSA maintains regulations to govern the processing of loss and damage claims, however, we cannot resolve these claims on your behalf. If you cannot reach a settlement with your mover, you have the right to request arbitration from your mover. All movers are required to participate in an arbitration program and your mover is required to provide you

with a summary of its arbitration program before you sign the bill of lading.

PACKING TIPS: 

1. Start by packing out of season items and things you use infrequently.
2. Empty dresser drawers of breakables, perishables and prohibited items.
3. Isolate and protect dangerous items like knives or skewers that might puncture or damage other items. 
4. Wrap fine China, Crystal and delicate items individually in clean, unprinted paper or bubble wrap. (Disregard with White Glove Packing Service) 
5. Place a two or three-inch layer of crushed paper in the bottom of every box or bin or use small layer of bubble wrap to fill air spaces and gaps.
6. Avoid overloading the boxes and bins but try to pack firmly to ensure no shifting within the boxes. 
7. Try to consolidate smaller boxes into a Lg box. 
8. List the contents on the side of each box or bin or label the room along with “Fragile”. 
9. Kick your feet up and get ready for the movers to arrive. 

This estimate includes the following services to be performed by the carrier: This estimate includes:

• Transportation of goods with either 18-wheeler or 26 ft. straight truck. 
• Disassembly of all standard furniture required for safe transportation. 
• Free shuttle truck at pick-up, if needed.
• Itemized inventory indicating condition at origin. 
• Loading & unloading of all goods. 
• All transportation, taxes, tolls, mileage, and fuel surcharges. 
• Standard valuation protection based on 0.60 cents per lb. per article. 
• No elevator charges. 
• 30 days free storage in a storage facility with free redelivery to destination.
• No charge for packing tape and moving pads. 
• No date change penalties if your request is made more than 7 days before your originally scheduled pick-up date. 

Note: Elaborate furniture items that need to be disassembled and/or reassembled may require a 3rd party professional servicing or additional labor and should be disclosed to your estimator in advance of the move to be included on the estimate. Disconnecting and reconnecting of appliances is not included in the estimate. Reassembly of any item is subject to the availability of tools and/or parts being available at delivery. Packing, materials, and unpacking services, are available at an additional charge and are only included in this estimate if the service is listed on the services section of the estimate.

Optional Accessorial Services and Additional fees (if applicable to the move): It is customary for the carrier to offer additional service options to the customer. Optional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry, rigging hoisting and lowering, wooden crating, exclusive use of vehicle, guaranteed delivery, etc. If customer orders an additional service or an additional service is required to complete the move then the charge for the service will be added to the final bill. Optional Accessorial post contract services not included in your estimate include: 

• First flight of stairs is included, each additional flight is $75.00. 
• Long carry: first 100 feet are included, each additional 100 feet will be charged $75.00 per 100 feet. 
• Shuttle service: if semi-trailer cannot get reasonably close to building or house for loading/unloading, a shuttle truck may be required to perform relocation at a minimum charge of $300. 
• Packing of fragile/delicate items (such as TVs, glass, etc.); packing and crating services not already listed within proposal; loading of bulky items (such as a motorcycle). 
• Packing supplies such as boxes, bubble wrap, etc. 
• Storage: any additional month will be charged at $0.35 - $0.45 per cubic foot ($129 minimum). 
• For full packing service: All labor and materials to professionally pack all boxes, fragile items, and furniture listed. If additional items are added at time of pick up, then the total price for full service packing will be increased and adjusted by the guaranteed rate provided. A new agreement will be presented at time of pick up.

By signing this Binding Estimate for Services, customer is acknowledging and agreeing to the following:

1. As properly licensed interstate Broker, United Express Moving and Storage is not a motor carrier and will not transport, pack, or handle an individual shipper`s household goods, but will coordinate, recommend, and arrange for the transportation of household goods by an FMCSA authorized motor carrier, whose charges will be determined by its own published tariff. All estimated charges and final actual charges will be based upon the motor carrier`s tariff which is available for inspection from the carrier upon reasonable request. In acting as an interstate Broker, United Express Moving and Storage is not responsible for any acts or omissions of the motor carrier or its employees or agents. Shipper understands that they will enter into a contract (Bill of lading) with the carrier directly; United Express Moving and Storage is not a party to the contract for moving services (Bill of Lading). Shipper agrees to exclusively pursue the motor carrier directly for all claims for overcharges, property damage, including without limitation, any claims of damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims. It is the shipper`s sole decision to hire the recommended carrier or not.  If prior to signing the bill of lading contract, you as the shipper, are not satisfied with the recommended carrier please notify the Broker so an alternate carrier can be recommended and dispatched. Note, that re-dispatching takes several days; this is why we strongly urge you to select a pick-up date which leaves you at least a two week cushion before you must vacate your home. This way if you need to have an alternate carrier dispatched you will have several weeks to reschedule a new pick-up date with an alternate carrier.  Last minute pick-up dates are highly discouraged for this reason; please plan for all scheduling contingencies and do not schedule your pick-up date on a date right before you need to vacate your home.  
2. PACKING YOUR GOODS:

 Packing services, materials, and unpacking services, are available at an additional charge and are only included in this estimate if the services are specifically listed on the services section of the estimate.

3. ABBREVIATIONS and DEFINITIONS:

 "Motor Carrier" or "Mover" or "Carrier" is the actual moving company performing packing, loading, storage, transportation, and offloading services. "Customer" or "Shipper" is the customer who contracted with the mover to perform interstate domestic moving services. "Broker" or "shipper`s agent" is the customer`s coordinator for the move who issues the estimate and brings the customer and the mover together. The broker is not a party to the contract for moving services ("bill of lading") between the mover and the customer. Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.

4. CERTIFICATE OF INSURANCE: 

Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements.

5. PARKING RESTRICTIONS: 

Customers must confirm parking restrictions with the building/s management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.

6. FURNITURE TRANSPORTATION:

 The motor carrier requires that all drawers must be emptied prior to the day of move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls and floors.

7. UTILITIES / APPLIANCES: 

Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. The motor carrier will not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.

8. VALUATION: 

The carrier provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by carrier. We suggest you purchase third party insurance to protect your property.  Please read carefully before making your selection. Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), Carrier cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $0.60 per pound per article. Carrier, or its representative, has the right to inspect and repair any alleged damage. Consumer shipper waives all claims against Carrier and United Express Moving and Storage for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. In addition, customer agrees and is not permitted to move and we will not accept, transport, or store and  have no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, pets, liquids or perishable items.

9. ESTIMATED PICK UP AND DELIVERY SCHEDULE: 

Each long-distance interstate moving customer will have different requirements as to a delivery timeframe. Some customers need their property delivered as quickly as possible and some customers may wish to wait several weeks, or months,  before they receive their delivery. Accordingly, there are two delivery service options available; Premium Guaranteed Service and Standard Service. Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Standard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated as "1st available for delivery" is first date of the delivery window and not the promised delivery date. Per diem delay rate is $30.00 (thirty dollars) per business weekday. Business days do not include holidays or weekends. Unless P.G.S. is purchased, estimated delivery period is up to thirty business days from date indicated as first available for delivery. All estimated time of arrivals are subject to change depending on many factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays. Claims and liability for any pick-up or delivery delay claims are to be exclusively made against the motor carrier. Broker has no liability for the actions, omissions, delays in pick up or delivery by the motor carrier. 

Below is an example of ETA for Transit:

0-500 Miles   -      0 - 7 Days

500 - 1400 Miles  -  3 - 10 Days

1500 - 2200 Miles - 5 - 14 Days

2200+ Miles  -  7 - 21 days

Under the department of transportation regulations, the movers are allotted a total of 30 business days to complete each delivery. The delivery times above are estimated times based on typical delivery routes and the distance of your move. Many factors may alter or change the delivery times. If the carrier is beyond the 30 business days, the carrier will compensate per business day- as published on their TARIFF.

10. NEW BINDING ESTIMATES: 

 If on the day of the scheduled pick-up "it appears an individual shipper has tendered additional household goods or requires additional services not identified in the binding estimate, [the mover is] not required to honor the estimate." 49 CFR § 375.403(a)(6). However, if the Carrier wishes to service the shipment it must either (1) pickup and transport only the specific items and amount of cu.ft. itemized on this estimate without servicing / transporting the additional items of property. In this case the shipper would only be required to pay 100% of the binding estimate and the remaining balance will be billed after the 30 day deferment. Or (2) Carrier and shipper may execute a New Binding Estimate, in accordance with 49 CFR § 375.403(a)(6)(ii)  PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB. This New Binding Estimate given prior to loading will serve as the only active estimate for which charges will be calculated. Warning: To avoid a scenario where a new estimate at a higher price is issued at the last minute on the date of pick up, it is imperative that customer provide the estimator with a complete and detailed itemization of each item to be moved. Leaving out any items to be moved or adding items at the last minute will result in a new estimate at a higher price on the date of pickup.

11. AGREED MANDATORY CHOICE OF LAW, VENUE AND JURISDICTION.

 If a lawsuit becomes necessary to resolve any dispute between United Express Moving and Storage, and shipper, said suit shall and must only be brought in circuit or county court in and for Palm Beach County, Florida. Suits involving disputes over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of the Florida Courts and agree given the relationship to the state, such exercise is reasonable and lawful. Shipper consents to jurisdiction in Palm Beach County, Florida. 

12. AGENTS: 

Carrier may use agents/independent sub-contractors on all orders. Additionally, unless customer purchased an "exclusive use of the vehicle" optional service, there is no guarantee that the property will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments.

13. CLAIMS: 

United Express Moving and Storage, as a licensed interstate Broker,  is not responsible for any acts or omissions of the carrier or its employees or agents. Customer agrees to exclusively pursue the carrier directly for all claims for property damage, including without limitation, any claims of damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims. Carrier shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due for services must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery. 

14. SUMMARY OF DISPUTE SETTLEMENT PROGRAM: 

Summary of dispute settlement program:  The neutral arbitration program has been designed to give neither party any special advantage.  If a dispute arises between Carrier and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative.  Arbitration is optional and not required under Federal law.  A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side`s case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator`s discretion, through telephonic appearance.  After the initial filing fees have been paid and the arbitrator selected, the initiating party or "Claimant" must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief.  Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant`s arbitration brief and supporting documents, the responding party or "Respondent" will have 30 days to file their responsive arbitration brief and supporting documentation.  Further deadlines and timetables are subject to the arbitrator`s discretion.  B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees.  There is a $250 filing fee FOR EACH PARTY and a supplemental charge of $50 administration fee.  Call carrier at phone number on front of this form for ADR processing forms.

15. Notice of Maximum amount due upon delivery: 

Final charges will be based on actual weight or cubic feet/volume of property and services provided. Maximum amount demanded at time of delivery, prior to unloading, is the amount of the non-binding estimate plus 10%; or 100% of the last binding estimate issued before services begin. Actual charges may exceed the amount of estimate if additional services were ordered or required to be performed; if customer moved additional items, weight, or cubic feet; or if extra service options such as packing or storage were necessary.

NOTE: Customer has agreed to receive and subsequently received the FMCSA publications "Ready to Move? – Tips for a Successful Interstate Move" and "Your Rights and Responsibilities When you Move" via e-mail hyperlink and accessed the Federal consumer protection information in the Internet." Additionally, In accordance with 49 CFR §371.113(c)(1), customer agrees to waive a physical survey of the household goods and alternatively agrees to receive a Binding Estimate based upon the customer provided item list of property to be transported and services ordered. The terms of this estimate and all services to be provided are subject to the carrier's tariffs, incorporated by reference and available for inspection upon reasonable request at the carrier's offices. 

VERY IMPORTANT - IF YOU ADD ITEMS AT PICK-UP OR IF THE ITEMS ARE A DIFFERENT VOLUME AND/OR WEIGHT FROM WHAT IS ITEMIZED ON THIS ESTIMATE:

1. The mover may provide you with a new binding estimate at a higher rate.
2. DO NOT allow the mover to load the truck or perform any services before you agree in writing to the new estimate.
3. If you have not signed the mover's new binding estimate, and the mover loads the truck, then Federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items. Any balance due above the binding estimate would need to be billed by the mover thirty days after delivery.

This is why we ask you to notify us of modifications at least 3 business days before the scheduled pick-up date, to avoid surprises at pick-up! On the day of pick-up, your foreman may offer you a new revised estimate listing all costs for the entire move including the additional services ordered or additional items to be moved, if any.  The total price will be the same as the price listed on this estimate if your inventory`s estimated weight/volume has not changed and if you do not require additional services. If your inventory`s estimated weight/volume increases or if you require additional services, however, then your price may change based on the rate per pound and/or cubic feet stated in this estimate.

NOTICE AND WAIVERS: 

In accordance with 49 CFR § 375.401(a) and  49 CFR §371.113(c)(1), customer agrees to waive a physical survey in-home estimate of the household goods and alternatively agrees to receive a non-physical survey based written e-mail generated Binding Estimate based upon the customer provided item list of property to be transported and services ordered.  Customer has agreed to receive and subsequently received the FMCSA publications "Ready to Move? – Tips for a Successful Interstate Move" and "Your Rights and Responsibilities When you Move" via e-mail hyperlink and accessed the Federal consumer protection information in the Internet." The terms of this estimate and all services to be provided are subject to the carrier's tariffs, incorporated by reference and available for inspection upon reasonable request at the carrier's offices. Please refer to: "You`re Rights & Responsibilities When You Move" Brochure - Rights & Responsibilities as well as "Ready to Move" Brochure - Ready to Move.

By placing a deposit with United Express Moving and Storage, I am agreeing to the Terms & Conditions stated above. I have read and agree to the Terms & Conditions stated above:

AUTHORIZED MOTOR-CARRIERS: 

• 500 Move LLC
• ABC Moving Systems
• All Moving Relocation LLC
• All Over the State Moving & Storage  
• All Safe Relocation
• Always Affordable Moving and Storage 
• Amex Moving and Storage 
• A&S Packers and Movers
• Atlantic Transport LLC
• Best Choice Moving LLC
• Best Moving Van Lines
• Big Shoulders Moving & Storage 
• Century Moving Services LLC
• First Way Movers
• Green Planet Movers LLC
• Hawaiian Shippers
• Heartland Relocation Services
• Household Goods Moving 
• Legends Movers Relocations 
• Meta Van Lines
• Quality Moving Services LLC
• Rado Express Logistics
• Seal Pack Van Lines
• Stanford Van Lines INC
• Streamline Moving and Storage
• United States Moving Systems Inc
• US Falcon Van Lines
• US Safe Moving LLC
• We-Haul Moving Services LLC 

MOBILE TERMS.

​SMS COMMUNICATIONS CONSENT AND PREFERENCES. At United Express Moving and Storage, we understand the importance of communication with our clients. As part of our commitment to providing exceptional service, we may offer updates, confirmations, and promotional offers through text (SMS) messaging.

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OBTAINING CONSENT:

 Before sending any SMS messages, we ensure that we have obtained your consent to receive such communications. This consent is gathered at the time of service inquiry or booking through our website, where you will have the option to opt-in to receive SMS updates or promotions from us.

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PRIVACY POLICY:

 At United Express Moving and Storage, we are dedicated to ensuring your privacy and work hard to have a safe website for our visitors, clients and subscribers. 

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PROTECTION OF INFORMATION:

Any information gathered via text alerts will remain in the possession of the user, which will be stored securely in accordance to our security policy and the law. We will take the steps needed to secure your personal information. We will not distribute this information without your consent, unless legally required to. 

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MANAGING PREFERENCES:

We respect your preferences and provide you with full control over the types of SMS communications you receive from us. You can customize your messaging preferences or opt out of non-essential communications at any time. To manage or change your SMS communication preferences, please contact our customer service or follow the instructions provided in our SMS messages.

Opting Out: If you decide at any time that you no longer wish to receive SMS messages from us, you can opt out by:

• Reply “STOP” to any SMS message you receive from United Express at any time.
• Contacting our customer service team to request removal from our SMS contact list.

Upon receiving your request to opt out, we will immediately remove your number from our SMS messaging list and confirm the cessation of messages. Please note that opting out of SMS communications does not prevent you from receiving essential service-related messages, such as move confirmations or updates directly related to your service requests.

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COMMITMENT TO PRIVACY:

Your privacy is our top priority. We commit to using your phone number solely for the purposes described in this policy and in accordance with your expressed preferences. We will not share or sell your phone number to third-party marketers without your explicit consent.

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CONSENT AND COMMUNICATION PREFERENCES:

 By using our services and providing us with your personal information, you consent to our collection and use of your information as described in this policy. We respect your communication preferences and provide you with the option to adjust these preferences or opt out of marketing communications at any time.